PRIVACY POLICY
At SimpleTrade Pty Ltd (SimpleTrade), we take your privacy seriously. Please be assured that we will safeguard any information that you provide and will never release your personal details to other companies without your express permission.
This privacy policy explains how SimpleTrade may collect information from you via our website and how that information may be used subsequently. If you have any queries in relation to this privacy policy, please contact us.
By browsing and using our website you agree to this policy governing your use of the website. If you do not accept this policy, you must not use our website.
This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites.
We may change our privacy policy from time to time without notification and you should regularly review this policy when you visit our site.
Collection and use of information
Anonymous information
SimpleTrade collects different types of information. The first type is anonymous information. For instance, we may collect information to tell us that 2,000 people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth - they are ‘anonymous’ to us. Another example of SimpleTrade collecting anonymous information is when visitors are invited to respond to a poll on the SimpleTrade website.
We use cookies and other technologies to keep track of your interactions with our website and services, to offer a personalised experience. The information collected is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.
We generally only use such data in the aggregate. This collective data helps us determine how much our users use parts of the site, so we can improve SimpleTrade to assure that it is as appealing as we can make it for as many users as possible.
Personal information
The second type of information that SimpleTrade collects is personal information. SimpleTrade will collect personal information that lets us know the specifics of who you are (such as your name, email address, address, telephone number) when you voluntarily provide it to us by completing registration, enquiry forms, signing up to our newsletter or sending emails to us. With this information, SimpleTrade can provide a variety of personalised and enhanced services that are not available to anonymous users. Please do not submit your personal data to us if you do not wish us to collect it.
When you register with SimpleTrade we may ask for the following details:
· Your e-mail address
· Your password
· Your title
· Your name
· Your postcode
· Your home/work telephone number
· Your mobile telephone number
· Your street/unit number
· The state in Australia in which you live
Most of this information is entered into SimpleTrade's customer database.
Further examples of where we may collect your personal information include (without limitation):-
· If you order a product or service from us we may ask for information including your name, e-mail address, delivery and billing address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number to be forwarded to the couriers who may deliver your order. These details allow us to process your orders efficiently.
· If you enter a contest or promotion we ask for your name, address and e-mail address. This is so we can run the contest effectively and tell you if you have won.
If you want our linked sites to provide you with particular goods or services, they may need other information such as credit card details and credit history.
If you do not provide the information we request we may not be able to provide our services to you.
Disclosure of information
We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.
We will only use or disclose your personal information as allowed by law. This means we may use or disclose it for the purpose it was collected or as otherwise set out in this policy. If we want to use or disclose your personal information for any other purpose, we will first seek your consent unless we are not required to by law.
We will usually only use or disclose your personal information to:
(a) supply you or other organisations that will supply you with goods, services or information at your request;
(b) help us improve our website, marketing, goods and services;
(c) other organisations that help us in our business, such as our sponsors or business partners and associates, mailing houses, courier companies, contract auctioneers, event organisers, IT contractors, lawyers and accountants;
(d) tell you about our range of products and services and any new developments, offers or events we think may interest you;
(e) any other organisation that may have or is considering taking an interest in any part of our business or assets or being involved with us eg as a sponsor;
(f) other parts of our corporate group to help us develop and promote our other services and to provide improved customer service.
(g) personalise your visits to the site and developing the design and style of the site to improve our services to you;
For example, if you subscribe online to receive SimpleTrade’s electronic newsletter, SimpleTrade will need to disclose your personal information to third parties in order to email the newsletter to you.
We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of SimpleTrade.
Monitoring emails
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.
Access to and correction of personal information
Please contact our Privacy Officer if you would like to access personal information we hold about you. We will give you access unless we are allowed or required by law to refuse it. We may ask you to pay our reasonable costs of providing access.
If you believe personal information we hold about you is inaccurate or incomplete, please advise our Privacy Officer. We will then take reasonable steps to correct it.
In certain circumstances, we may refuse to give access to your personal information or amend it. Usually we will explain why and, in the case of amendment, make a note that you have disputed the accuracy or completeness of particular information.
Security and integrity
No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However, we will take reasonable steps to keep your personal information secure, accurate, complete and up-to-date. If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.
Please help us keep your information accurate, current and complete and keep us informed of any changes to your personal information.
We do not take responsibility for the security of information which is outside our control such as when it is sent by post, courier, facsimile or over the Internet.
Complaints about privacy
If you have any complaints relating to online privacy issues on our website, please notify our Privacy Officer (see ‘Contact Us’). We have and accept no liability for any material or links posted to us.
Credit Card
SimpleTrade takes great care to ensure your credit card information is safe. We use a secure connection ( Secure transaction (https)) and once your transaction is completed, SimpleTrade does not keep a record of your credit card number. The only record SimpleTrade keeps is the authorisation number received from the bank. This is to ensure against the use of stolen cards.
Email Alert
EmailAlert emails contain IDs that are unique to each user. Please do not divulge your password or forward EmailAlert emails onto others as they could access your personal details stored in SimpleTrade.
In addition to our safeguards your personal information is protected in the UK by the Data Protection Act. This provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website.
Changing or accessing your information
You can inspect your personal details at any time and modify them via My Account. Should you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please email contact@simpletrade.com.au including full details of your request.
We may charge a small administration fee in relation to fulfilling a request for access to personal information.